Patient Information
At our veterinary hospital, we have been providing Farmington Hills with high quality and compassionate care since 1990. We are dedicated to our patients and their loving owners, backed by a passion for pets and a commitment to building relationships in our community.
What to Expect at a Veterinary Appointment
If you know what to expect at your first appointment with us, you and your pet will have a much more pleasant and seamless experience.
Get Settled
Please ensure that you arrive 10 minutes early for your appointment so you have time to fill out our New Patients Form. If you want to save some time, you can also complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will review your pet's medical history with you and discuss any health issues they may be having. You will also have a chance to ask any questions you might have, and we will be sure to dedicate time to providing you with an answer.
Examination, Diagnosis & Treatment
After assessing your pet, we will provide you with a diagnosis, if we have detected any issues, as well as your cat or dog's treatment options. Your vet will work with you to sort out the best treatment plan for you and your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to provide high quality and efficient services with a smile to pets and their owners in the Farmington Hills area. Pets are family, and we strive to give each four-legged family member we treat with all of the care and compassion they deserve.
We are passionate about building relationships with all of our clients and working together to provide advanced preventative and surgical veterinary care to each of our patients.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment is expected in full at the time services are provided or when your pet is discharged from our care. We accept cash, Visa, Mastercard, American Express, Discover and check.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They provide a simple application process that will give you the best result in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services to you before treating your pet. However, it is always possible that unforeseen circumstances will arise that may impact your bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Absolutely. We encourage all of our clients to book an appointment to ensure that we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you have to cancel or reschedule an appointment, please let us know as soon as possible so we can offer the space in our schedule to our other clients and reschedule your appointment quickly.
- What types of animals do you treat?
We take care of small domestic animals such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the specialty food and medication your pet requires either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any treatment or diagnostics that you consent to in the course of your pet's treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations we provide. Once our staff has examined your pet, we will provide you with an estimate for treatment.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.