Patient Information

What to Expect at a Veterinary Appointment

If you know what to expect at your first appointment with us, you and your pet will have a much more pleasant and seamless experience. 

Our Pet Care Philosophy

We are proud to provide high quality and efficient services with a smile to pets and their owners in the Farmington Hills area. Pets are family, and we strive to give each four-legged family member we treat with all of the care and compassion they deserve.

We are passionate about building relationships with all of our clients and working together to provide advanced preventative and surgical veterinary care to each of our patients.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment is expected in full at the time services are provided or when your pet is discharged from our care. We accept cash, Visa, Mastercard, American Express, Discover and check.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They provide a simple application process that will give you the best result in minutes. 

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services to you before treating your pet. However, it is always possible that unforeseen circumstances will arise that may impact your bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Absolutely. We encourage all of our clients to book an appointment to ensure that we have room in our schedule to see your pet. 

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you have to cancel or reschedule an appointment, please let us know as soon as possible so we can offer the space in our schedule to our other clients and reschedule your appointment quickly. 

• What types of animals do you treat?

  We take care of small domestic animals such as cats and dogs. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the specialty food and medication your pet requires either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any treatment or diagnostics that you consent to in the course of your pet's treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  We require a deposit payment for all emergency examinations we provide. Once our staff has examined your pet, we will provide you with an estimate for treatment.

  If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.